Delivery & Returns

How much is delivery?

Delivery is free to all postcodes, nationwide.

 

For non-UK Mainland and international orders our splendid delivery chaps can also deliver to a
port/ shipping company of your choice. Please give our team a bell on 020 8939 3800 for more info.

What do we offer?

  • Quick, reliable &
    uncomplicated

    All our lovely items are made to order. However, unlike most, we don't believe this means you should have to wait a short lifetime. We estimate delivery in around 4-5 weeks for all made-to-order items and from just 3 working days for all stock items. Delivery to more remote areas can sometimes take slightly longer so please do bear this in mind if this applies to you.

    As well as being fast and reliable, our delivery service is also incredibly straightforward. You simply place your order and our delivery team will then contact you a few days before delivery to confirm a suitable date and 2 hour time slot.

    All our lovely items are made to order. However, unlike most, we don't believe this means you should have to wait a short lifetime. We estimate delivery in around 4-5 weeks for all made-to-order items and from just 3 working days for all stock items. Delivery to more remote areas can sometimes take slightly longer so please do bear this in mind if this applies to you.

    As well as being fast and reliable, our delivery service is also incredibly straightforward. You simply place your order and our delivery team will then contact you a few days before delivery to confirm a suitable date and 2 hour time slot.

  • White glove
    delivery service

    We offer a free standard white glove delivery service to the whole of the UK Mainland. A two man team will deliver to your room of choice where the item will be unpacked, assembled (if required) and the packaging disposed of for you.

  • Recycle service

    If it's time to say goodbye to a beloved item then we can dissemble and recycle it for £40 (per piece). Just let us know when you order.

  • Removable arms

    We can make most our styles with removable arms for an additional £95 if you're worried about getting your chosen design through your door or up some tricky stairs. Without the arms, our items should fit through the trickiest of spaces. Please check our handy Dimensions & Delivery Guide for recommended minimum door widths.

  • Risk-free ordering &
    returns

    You can order securely via the website, over the phone on 020 8939 3800, or in person at our London showroom.

    We're sure you'll love your new item but if for any reason you don't just contact us within 30 days of delivery and we'll collect it free of charge and give you all your money back. The only thing we ask is that you hand it back in pristine condition, and if you ordered a bed mattress you keep it in its original, sealed packaging. Otherwise, unfortunately, we can't take it back due to hygiene reasons.

    The only exceptions to the above are; extra scatter cushions with your order - please send these back to us wrapped as securely as possible and obtain a proof of postage (just in case anything happens to them on the way); or when you order a bespoke item (e.g. if you choose to have the item made in a fabric not offered by us on our website for that item) which unfortunately is not eligible for a refund or exchange, please see our Terms & Conditions for full details.

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dimension guide icon

Dimensions & Delivery Guide


If you're not sure that on the day of delivery your lovely item will be able to get
through your door and into your room of choice, why not take a peek at our
handy dimensions & delivery guide here.

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